NeonGhost LLC (“NeonGhost,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you may provide while using our website, https://www.neonghost.com (the “Site”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

By using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect several types of information when you interact with our website.

Personal Information You Provide

You may voluntarily provide personal information when you:

• Submit a contact form

• Fill out a client inquiry form

• Purchase products or services through our website

• Sign up for communications

• Submit scheduling or consultation requests

This information may include:

• Name

• Email address

• Phone number

• Company name

• Billing address

• Shipping address

• Purchase details

• Messages or form submissions

We collect this information solely for the purpose of communicating with you, fulfilling orders, or providing requested services.

Payment and Transaction Information

When you make a purchase through our website, transactions are processed through Squarespace Payments, which utilizes third-party providers including:

• Stripe – payment processing

• Sift – fraud monitoring and detection

These providers may collect payment information and process it in accordance with their privacy policies.

NeonGhost does not store full payment details such as credit card numbers.

Stripe Privacy Policy: https://stripe.com/privacy

Sift Privacy Policy: https://sift.com/service-privacy

Automatically Collected Information

When you visit our website, certain information may be collected automatically for analytics and operational purposes.

This may include:

• IP address

• Browser type

• Operating system

• Device information

• Referring website

• Pages visited

• Time spent on pages

• Click behavior

• Scroll activity

• Search queries

• Internal links

• Timestamps

This information helps us understand how visitors interact with our website and improve user experience.

Location Information

We may infer general geographic location from your IP address. This information is used only for analytics and site optimization.

2. Website Hosting and Platform Provider

Our website is hosted by Squarespace.

Squarespace collects personal information when you visit this website, including:

• Browser, network, and device information

• Web pages visited before arriving on the site

• Web pages viewed while on the site

• IP address

Squarespace uses this data to operate and improve its services and protect its platform.

Squarespace Privacy Policy: https://www.squarespace.com/privacy

3. Analytics and Tracking Technologies

We use analytics and tracking tools to understand website usage and improve our marketing efforts.

These tools may collect information about:

• pages viewed

• time spent on pages

• visitor behavior

• referral sources

• device information

Analytics providers may include:

• Google Analytics

• Squarespace Analytics

Google Analytics Privacy Policy: https://policies.google.com/privacy

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience.

Cookies may be used for:

• site functionality

• analytics

• advertising and remarketing

• user experience optimization

Cookies may collect information such as:

• device identifiers

• browsing activity

• session behavior

• referring URLs

You can control cookies through your browser settings.

Disabling cookies may affect some website functionality.

5. Advertising and Marketing Technologies

We may use advertising technologies to measure campaign performance and deliver relevant marketing.

These may include:

• LinkedIn Insight Tag

• Meta (Facebook/Instagram) Pixel

These technologies may collect information about:

• visits to our website

• interactions with marketing content

• referral sources

• device identifiers

This information helps us understand the effectiveness of our marketing campaigns.

You can learn more about how these platforms use data through their privacy policies.

LinkedIn Privacy Policy: https://www.linkedin.com/legal/privacy-policy

Meta Privacy Policy: https://www.facebook.com/privacy/policy

6. Embedded Content and Third-Party Services

Our website may include embedded content or integrations from third-party platforms, including:

• YouTube

• Vimeo

• Google Fonts

• Adobe Fonts

These providers may receive certain information about your device or browsing activity when content loads on our site.

This may include:

• IP address

• browser type

• device information

• page being viewed

Their data use is governed by their respective privacy policies.

7. Web Forms and Data Processing

When you submit information through our website forms, the data you provide may be processed or stored using services such as:

• Squarespace

• Google Sheets

• Google Forms

• Gmail

• Zapier

These services help us manage communication, organize inquiries, and maintain internal workflows.

We only share the minimum data necessary for these services to perform their function.

8. Sharing of Information

We do not sell your personal information.

We may share information only with trusted service providers necessary to operate our business and website, including:

• website hosting providers

• payment processors

• analytics providers

• automation platforms

These providers process information only on our behalf and in accordance with their privacy policies.

9. Data Retention

We retain personal information only as long as necessary to:

• fulfill services

• respond to inquiries

• maintain business records

• comply with legal obligations

When data is no longer needed, it is deleted or securely archived.

10. Your Privacy Rights

Depending on your location, you may have rights regarding your personal data.

These rights may include:

• requesting access to your data

• requesting corrections

• requesting deletion of personal data

• opting out of certain tracking technologies

To make a request, please contact us at:

info@neonghost.com

11. International Visitors

Although NeonGhost primarily operates in the United States, visitors may access our website from other countries.

By using our website, you understand that your information may be transferred to and processed in the United States.

12. Children’s Privacy

Our website and services are not directed to children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will delete it promptly.

13. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse.

However, no online system can guarantee absolute security.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

When updates occur, the “Last Updated” date at the top of this page will be revised.

15. Contact Information

If you have questions about this Privacy Policy or how your information is handled, you may contact us at:

NeonGhost LLC

Richmond, Virginia

Email: info@neonghost.com